Mobile / Sports
a808 handles your account data with a clear purpose — we collect only what we need to run your account, process transactions through Nagad, Rocket and bKash, and keep your session secure. Access to this platform depends on your local law and eligible regions; this policy explains exactly how your information moves through our system.
When you open an account with us, we collect the details you enter during registration — your name, contact information and any identity verification documents we request. When you deposit or withdraw through Nagad, Rocket or bKash, our system records the transaction reference, amount and wallet identifier so your account balance stays accurate and disputes can be resolved. We do not store your full mobile wallet PIN or password at any point. Beyond account setup and transactions, we collect session data — the pages you visit, the games you open and the device type you use. This helps us show you a lobby that loads correctly on your mobile screen. We also log IP addresses and browser fingerprint signals for account security, specifically to flag login attempts that do not match your usual device pattern. Retention periods vary by data type. Transaction records are kept for as long as our operational and legal obligations require. Session and device logs are held for a shorter window. You can ask us to clarify the retention period for any specific category of data by contacting our support route. Availability of this service depends on your local law and the eligible regions we serve.
This policy covers the data we collect and process through the a808 platform — your account, your transactions and your browsing behaviour on our site. It does not extend to third-party services you reach through links we may display, nor does it govern the data practices of game studios whose content appears in our lobby. Understanding the boundary helps you know who to contact when a question arises.
Any data you submit during login, registration or account recovery falls fully within this policy. We control how it is stored, who can view it and how long it is retained.
Payments processed through Nagad, Rocket or bKash generate records on our side. This policy covers our copy of that record; the wallet provider holds its own record under its own privacy terms.
Your browsing activity within the a808 lobby — which game categories you open, how long a session runs — is captured by our analytics. This is covered here. Crash game or live dealer session data logged by the studio is outside our scope.
Links to external sites, payment gateways or identity verification partners operate under their own policies. Once you leave our domain, this policy no longer applies and we are not responsible for how those services handle your data.
You have several concrete options available to you regarding the data we hold. First, you can request a summary of the personal information associated with your account — submit this through the support channel and we will respond with the categories of data we hold and the purpose for each. Second, if any detail on your account is wrong — a name spelling, a contact number, a wallet reference — you can correct it from the account settings page or by contacting support directly with the change you need. If you believe we are holding data we no longer need for a legitimate purpose, you can raise a deletion request. We will review it against our retention obligations before confirming what can be removed. Finally, if you have a question about how a specific type of data is used — for example, how your Nagad transaction history is stored — you can send that question through our published support route and receive a written response. Eligibility for these actions may depend on your local law and the eligible regions we serve.
Request a summary of all personal data we hold on your account. We will list the categories, the purpose for each and the retention window applicable to it.
Update a name, contact number or linked wallet reference via account settings or by raising a correction request through support. Changes take effect after verification.
Ask us to remove data we no longer need to hold. We review each request against our legal and operational retention rules and confirm what can be deleted and when.
Send any question about how a data category — such as your Rocket payment log or session history — is used. We respond in writing through the same support channel.
If this policy raises a question you cannot answer by reading it, the routes below are the ones we publish for privacy-related queries. Use the channel that works best for your situation — account-level corrections are quickest through live chat, while formal data requests are better handled by email so there is a written record on both sides.
Open the chat widget from any page in your signed-in account. State that your query is about account data or this privacy policy so the agent can route it correctly.
Send your data-related request to the support email address published in the contact section of your account dashboard. Include your registered account name and the specific data category your question covers.
For routine corrections — contact number, wallet reference, display name — the account settings page handles these directly without needing to contact support.
Our approach to data handling is built around limiting what we collect to what we actually use. We do not sell your personal information to third parties, and we do not use your transaction history — including records from Nagad, Rocket or bKash — for any purpose outside account management and security screening. Cookies are used to keep your session active and to remember your lobby preferences across visits; you can manage non-essential cookies through your browser settings.
We use session cookies to keep your login active and functional cookies to remember lobby filters. Non-essential cookies can be declined or cleared through your browser without affecting your account access.
Login attempts from unrecognised devices trigger a verification step visible in your account. This uses the session and device data we collect — it is one of the main reasons that data is held.
Transaction records, including Nagad and Rocket payment references, are held for as long as our operational obligations require. Session logs are kept for a shorter period. Contact support to ask about any specific category.
When this policy changes in a material way, we note the revision on this page. Continuing to use the platform after a posted update means you have had the opportunity to review the change.
These are the questions we hear most often about how your data is handled. If your question is not covered here, the support routes listed above are the right place to send it.
We collect the details you enter at registration — name, contact information and any documents needed for account verification. Once you transact, we also record wallet references from Nagad, Rocket or bKash to keep your account balance accurate and to support dispute resolution.
We do not sell your personal data. We share it only where required to process a transaction — for example, passing a wallet reference to Nagad to complete a withdrawal — or where our legal obligations require disclosure. Game studio content in our lobby operates under its own data terms.
Send a deletion request through the email support route published in your account dashboard. We will review it against our retention obligations and confirm what can be removed, what must be kept and the expected timeline. Eligibility may depend on local law and eligible regions.
Transaction records — including payment references from bKash, Nagad and Rocket — are kept for as long as our operational and dispute-resolution obligations require. Session and device logs are held for a shorter window. Contact support for the specific period applicable to any data category.
Yes. Minor corrections like a contact number or wallet reference can be updated from the account settings page. For changes that affect your verified identity details, raise a correction request through live chat or email support and we will guide you through the verification steps required.
We use session cookies to keep your login active and functional cookies to remember lobby preferences between visits. Non-essential cookies can be managed through your browser settings. Turning off non-essential cookies does not prevent you from accessing your account or making transactions through Nagad, Rocket or bKash.